Time is free, but it’s priceless. You can’t own it, but you can use it. You can’t keep it, but you can spend it. Once you’ve lost it you can never get it back.
None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone’s help is a big part of understanding the importance of saying thank you.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
To me, job titles don’t matter. Everyone is in sales. It’s the only way we stay in business.
When you wake up every day, you have two choices. You can either be positive or negative; an optimist or a pessimist. I choose to be an optimist. It’s all a matter of perspective.
There’s a place in the world for any business that takes care of its customers-after the sale.
No business can stay in business without customers. How you treat – or mistreat – them determines how long your doors stay open.
It’s way easier to stay in the comfort zone, especially when things are going good than to go out on a limb and take some risks. My philosophy is exactly the opposite: Sometimes it’s risky not to take a risk.
Are you worried about pressure? I look at it this way: Pressure is having to do something you are not totally prepared to do.
The longer they keep you waiting, the more they want to deal.
Mackay’s Moral: If you are persistent, you will get it. If you are consistent, you will keep it.
Pale ink is better than the most retentive memory. If it’s written down, you can look it up. Just be damn sure you write it down.