James Cash Penney Quotes

I learned that all things come to those who wait-provided they hustle while they wait.

We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.

Theory is splendid but until put into practice, it is valueless.

Determine to do some thinking for yourself. Don’t live entirely upon the thoughts of others. Don’t be an automaton.

Courteous treatment will make a customer a walking advertisement.

The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.

Business is no longer a matter of profits alone. Profits must come through public confidence, and public confidence is given to any merchant in proportion to the service which he gives to the public.

The best way to stop a bad habit is never to begin it.

Every man must decide for himself whether he shall master his world or be mastered by it.

Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it.

How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.