Positive mental attitude is determined by you. Not others.
Invest time, don’t spend it.
If you own the problem, you own the customer. If you lose the problem, you lose the customer. It’s that simple.
To be a great leader of people – inspire them to follow you, not your rules.
People will try to rain on your parade because they have no parade of their own.
People don’t like to be sold, but they love to buy!
Take more chances than you dare. You’ll make more sales than you expect. That’s the formula.
Random acts of kindness and the desire to do the best job possible lead to trust.
If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?
Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
The secret to sucessful customer service starts with YES!
You can’t trust others unless you trust yourself.