If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
Leaders understand the ultimate power of relationships.
One percent improvement in 1,000 things is better than 1,000% improvement in one thing.
We are all Michaelangelos.
And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
OLD: Be No.1 or No.2 in Your Market. NEW: Find a Niche, Create Something New.
Effective listening is a professional achievement-achieved only through hard work.