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Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
My fellow Americans, this is an amazing moment for me. To think that a once-scrawny boy from Austria could grow up to become governor of the state of California and then stand here… then stand here in Madison Square Garden and speak on behalf of the president of the United States – that is an immigrant’s dream. It is the American dream.