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Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
Washington politicians basically view the People as a capricious and dangerous enemy, a dumb mob whose only interesting quality happens to be their power to take away politicians’ jobs… When the government sees its people as the enemy, sooner or later that feeling gets to be mutual. And that’s when the real weirdness begins.