Thomas Gordon, founder of P.E.T. (Parent Effectiveness Training), observed that when children are behaving in a way that interferes with your ability to meet your needs, shouting direct orders to them doesn’t work very well. So, he advised sending I messages. That is, a better alternative to, Your room is a disaster area-clean it up this minute, would be something like, I get embarrassed when Mrs. Johnson is visiting and sees your room looking this messy, so I need you to clean it up.
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