Tony Hsieh Quotes

Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.

Without conscious and deliberate effort, inertia always wins

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we’re actually living in a special time where everyone’s hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it’s actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

What’s the best way to build a brand for the long term? In a word: culture.

Don’t be cocky. Don’t be flashy. There’s always someone better than you.

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

…the best leaders are servant leaders – they serve those they lead.

You’ve gotta love the game. To become really good, you need to live it and sleep it.

Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

Whatever you’re thinking, think bigger.