Jack Welch QuotesJohn Francis Welch Jr. was an American business executive, chemical engineer, and writer. He was chairman and CEO of General Electric between 1981 and 2001. When he retired from GE he received a severance payment of $417 million, the largest such payment in business history.
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.