The customer deserves to receive exactly what we have promised to produce – a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
Most things don’t work like they are supposed to work.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Quality has to be caused, not controlled.
You don’t have to be noisy to be effective.
The great discoveries are usually obvious.
We must define quality as conformance to specifications if we are to manage it.
It is always cheaper to do the job right the first time.
Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.
When you’re out of quality, you’re out of business.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Slowness to change usually means fear of the new.
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